International Shipping

We ship products to selected European Union countries and other countries available during checkout.

Available shipping options, prices, and estimated delivery times are displayed after entering the recipient's address, before confirming and paying for the order.

Order Processing and Dispatch

Since our products are handmade, the time required to create and prepare an order may vary depending on the product and the current number of orders.

The estimated production time is stated on the product page or in the order confirmation. The delivery period begins after the order has been produced and handed over to the delivery service.

After the order is dispatched, the customer will receive a shipping confirmation and a tracking number via email, when tracking is available for the selected delivery type.

Shipping within the European Union

For shipments from Croatia to other European Union member states, no import duties are charged between member states.

The shipping price displayed during checkout refers to the transport of the shipment to the specified address.

Shipping outside the European Union

Shipments to countries outside the European Union may be subject to customs procedures, import VAT, duties, delivery service fees, or other charges in the recipient's country.

Such costs are not included in the product price or shipping, unless explicitly stated otherwise on the webshop. Any import duties and related costs are borne by the recipient.

The seller cannot guarantee in advance whether charges will be applied or their final amount, as this depends on the regulations of the recipient's country, the value of the shipment, and the decision of the competent authorities.

Shipping to Bosnia and Herzegovina

Shipments to Bosnia and Herzegovina are sent from Croatia and may be subject to customs procedures.

Possible customs duties, import VAT, and customs brokerage fees are not included in the product price or shipping, and if charged, they are borne by the recipient. The Indirect Taxation Authority of BiH states that for goods ordered online, the recipient or ordering party is liable for paying any import duties.

A short note to the customer is also displayed with the shipping option for Bosnia and Herzegovina during checkout.

Delivery Times

The stated delivery times are estimated and may be extended due to:

• customs procedures
• holidays and non-working days
• increased workload of the delivery service
• weather conditions
• remote or hard-to-reach areas
• circumstances beyond the seller's control

The seller cannot guarantee an exact delivery date once the shipment has been handed over to the delivery service.

Address Accuracy

The customer is responsible for entering a complete and accurate address, recipient's name, phone number, and email address.

If you notice an error in the address, please contact us as soon as possible. After the shipment has been handed over to the delivery service, it may no longer be possible to change the address.

Undelivered and Returned Shipments

If a shipment is returned due to an incorrect or incomplete address, failure to collect, inability to contact the recipient, or refusal to pay import duties, we will contact the customer to make arrangements.

The cost of resending is borne by the customer, unless the return was due to an error by the seller or the delivery service.

Damaged or Lost Shipments

If the shipment arrives visibly damaged, we recommend photographing the packaging and product and contacting us as soon as possible.

In case of delay or suspicion of loss of shipment, please contact us so we can initiate an inquiry with the delivery service.

Contact

For questions about international shipping, availability of shipping to a specific country, or shipment tracking, please contact us via email: info@hermandesign.hr